FAQ - Frequently Asked Questions

Do you offer insurance for my coins?

Yes. You can choose to add insurance coverage based on the total value of your coins during checkout. You will select a coverage tier that matches your declared value. Insurance is not included automatically.

Is insurance required?

No. Insurance is optional. However, if you choose not to add insurance, you will be required to accept full responsibility for any loss or damage that occurs during shipping. No replacements or refunds will be provided for uninsured shipments.

How do I declare my coin value?

When you place your order, you will enter the total value of the coins you are submitting. This declared value is used to help determine the appropriate insurance tier during checkout.

What happens if I under-declare my coin value?

Your insurance will only cover the amount you declare. If you under-declare, you may not be fully reimbursed in the event of loss or damage.

Do you profit from insurance pricing?

A small margin is added to cover administrative time, packaging, and handling. The actual rates are aligned with what it costs to insure items through secure carriers.